FAQs

Answers to the Most Common Questions About Emergency Facility Services

What are the hours of operation at Concho Valley ER?

We are open every day of the year, 24 hours a day. Our doors never close, not even for the holidays.

What kind of emergencies do you treat?

We are a full-service emergency department, licensed by the State to provide care in medical emergencies. Our Physicians and staff can quickly assess and stabilize patients in an emergency. Some of the most common medical emergencies that we evaluate in patients are abdominal pain, heart attack and stroke.

Do you see patients of all ages?

Yes, we provide evaluation and treatment for anyone experiencing an emergency.

Do I need to make an appointment?

You do not need to make an appointment for emergency medical care. We are open to serve the emergency care needs of San Angelo and the Concho Valley 24 hours a day, 7 days a week, 365 days a year, including holidays.

How much is a visit at Concho Valley ER?

The cost of your treatment will depend entirely on your specific condition and the treatments you require. No matter what service you might need, our team is happy to walk you through your financial options to help determine the best route for your situation.

What is the difference between Concho Valley ER and an urgent care center?

What sets CVER apart from other urgent care centers is the fact that we are equipped to handle life-threatening emergency needs. Oftentimes, urgent care clinics do not have the ability to treat trauma patients. If you visit these centers with a life-threatening emergency, you will likely be directed to an EMS. Our facility, on the other hand, is similar to an ER that you would find in a hospital in terms of our capabilities. Our office has the same state-of-the-art technologies that a hospital has, such as CT scans, X-rays, and ultrasounds. We even have an in-house laboratory to help us treat our patients with the highest level of accuracy. The difference between a hospital and our facility, however, is the fact that we do not make patients wait the way that hospitals do and we do not burden them with the same inconveniences that are the nature of a hospital environment.

What is the average wait time at Concho Valley ER?

There is no wait time at our emergency center. In a licensed freestanding emergency center like CVER, the wait times are shorter than a crowded hospital based ER. We do not see patients from ambulance services the way that hospitals do. As a result, we experience a lower patient volume which allows us to evaluate and care for patients immediately.

Will I need to be admitted to the hospital if I require further care?

If our ER Physician determines that you require hospital admission, CVER has transfer agreements with local and specialty hospitals to get you directly admitted.. Most of the patients at our emergency center are treated and released without the need for a hospital admission. According to a 2018 report from the CDC, only 12.4% of ER visits require admission to the hospital.

Do you offer laboratory services?

Yes, we have a full laboratory that is both CLIA and COLA certified. We are able to perform most of the same tests that ERs in hospitals perform. Our tests are processed onsite, and the typical turnaround time for lab results is 15 minutes.

Do you offer radiology services?

Yes, we offer onsite CT, X-ray, and ultrasound. Images are reviewed by a Radiologist and a full report is provided to the ER Physician in charge of your care.

How do I know if my insurance will be accepted?

Federal and State law requires insurance carriers to provide in-network benefits for an individual who is experiencing an emergency. Your insurance carrier must cover emergency care, whether the emergency room is “in network” or “out of network.” The State allows patients to use a “prudent layperson standard” in considering what constitutes an emergency.

What types of payment do you take for self-pay patients?

We are able to accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover. We offer prompt pay discounts and can set up payment plans. You will never be refused evaluation based on your ability to pay.

What part of the bill am I responsible for?

You will be asked to pay your copay at the end of your visit. Our billing department will then file a claim with your insurance provider on your behalf. Once your insurance company applies your benefits, you will be billed for co-insurance. We will work within your financial means and provide adjustments and payment plans.

What if I have trouble with my insurance company?

Because the state law in Texas requires patients to be reimbursed for emergency room visits through their insurance carrier, you can file a grievance with the Texas Department of Insurance if your insurance company refuses payment for your emergency room visit. If you would like to learn more about the Texas Department of Insurance, please visit www.tdi.state.tx.us. You can also contact our Billing Department, F&A Management, at (325) 515-4727.

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